Questions? We’re here to help!
Do I have to provide a credit card to try the free trial?
No. A credit card is not required to access the free trial.
What personal information is required to activate the free trial?
Only your email address is required to get started.
How many properties can I search during the trial?
Each search counts per address. Re-running the same address does not count as an additional search. The trial includes three complete property searches
Who owns the data generated from my searches?
All search results and generated data belong to you. Please note that data must be downloaded as it is not stored on the platform.
How do I access and download my search data?
You can download all completed search reports directly to your computer. Please download your data immediately, as it is not stored on the platform. You may re-run searches for the same address for up to 30 days if needed.
Can I cancel the trial at any time?
Yes, you can cancel the trial at any time by contacting support at support@realogistics.ca Please ensure all your searches are downloaded before cancelling, as data will no longer be accessible afterward.
Is there a cancellation fee for the trial?
No. There are no penalties or cancellation fees.
What happens when the trial ends?
Once your trial is complete, you will have the option to purchase additional reports through a paid plan.
What does the paid plan cost?
The subscription is $49.00 USD per month and includes five property searches.
Are there any additional fees beyond the monthly subscription?
No. There are no hidden fees or additional charges.
Is this a monthly commitment?
Yes. The plan renews monthly and includes five searches per billing cycle.
Can I cancel my subscription at any time?
Yes. Cancellation requires contacting support at support@realogistics.ca. Please ensure all searches are downloaded before cancelling.
Is there a penalty for cancelling my subscription?
No. There are no cancellation penalties.
What if I need more searches in a given month?
Additional search blocks can be purchased at reduced volume pricing.
Do unused searches roll over?
Yes. Any unused searches are carried forward into subsequent months.
What if an address does not appear in the system?
When entering an address, please select it from the drop-down menu once it appears.
If the address does not appear or cannot be selected, please contact support at support@realogistics.ca for assistance.
What if I require support?
Our support team is available at support@realogistics.ca.